Blog

I’ve had the blessing of being part of a lot of interesting projects in the System Center Service Manager / ITSM space. I’ve especially enjoyed the projects that have had a direct business impact [...]

One of the great things about Service Manager is its out-of-box capability to be configured in many different languages.  With things like Language Codes and Display Strings in Management Packs, we can configure Service Manager to be a completely global/multi-lingual [...]

As a follow-up to my MMS presentation I’m delivering a series of blog posts dedicated to the topic of Service Manager performance. In this post I’m discussing [...]

In the previous post, I showed you how to build the Ticket Emailing Solution via Visual Studio.  The last piece needed to complete the walkthrough is the actual sending of the email, which we have configured in Orchestrator.  To be [...]

In my previous post, I showed you how you can use Service Manager and Orchestrator to email any user or group a message and then add it to the currently open ticket’s Action Log. In this post, I am going [...]

Today I had the opportunity to talk as part of the MVP speaker series on building workstation and application automation with Service Manager and Orchestrator.