I’ve had the blessing of being part of a lot of interesting projects in the System Center Service Manager / ITSM space. I’ve especially enjoyed the projects that have had a direct business impact [...]

As a follow-up to my MMS presentation I’m delivering a series of blog posts dedicated to the topic of Service Manager performance. In this post I’m discussing [...]

Today I had the opportunity to talk as part of the MVP speaker series on building workstation and application automation with Service Manager and Orchestrator.

Self-service.  Is your IT process as simple as turning on a faucet? I’ll start off with a basic example of “home plumbing”.  If I was in my kitchen and wanted to get a drink of water, all I need to [...]

In some of my larger implementations we’ve implemented service catalogs which sit in front of the Service Manager world in order to provide a holistic picture of all of the services offered from IT to the business.  In this scenario [...]

As a follow-up to my presentation at MMS, I thought it might be fun to do a series of blog posts dedicated to the topic of System Center Service Manager performance and scalability.  The first topic I’ll address is “isolate the workflows”.  [...]