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Single Sign On with Office 365 requires that users’ domain joined workstations trust certain URLs.  Otherwise the ADFS server can’t log the user in with the Windows Session credentials and will prompt them to re-enter their username and password.  The [...]

One of the most important tasks of an IT organization is to define solid Business Services.  Having a Service Portfolio of well thought-out Business Services really allows IT to accurately report to Upper Management on what is going on from [...]

In the last several years I’ve seen System Center Service Manager (SCSM) deliver in amazing ways for my customers. We’ve been able to deliver visibility, process improvement, and [...]

Once again I found myself working on some custom connectors and importing the data via a CSV Import. Since this connector is for a global organization, the data contains many special and foreign characters (á, é, ñ, ü, etc.).

I’ve had the blessing of being part of a lot of interesting projects in the System Center Service Manager / ITSM space. I’ve especially enjoyed the projects that have had a direct business impact [...]

One of the great things about Service Manager is its out-of-box capability to be configured in many different languages.  With things like Language Codes and Display Strings in Management Packs, we can configure Service Manager to be a completely global/multi-lingual [...]