Lync

I ran into an issue recently where Lync users couldn’t call an Exchange auto-attendant, so I dug into the Exchange UM server’s Application log and discovered this: Note the section “MainNumber.Lync Server 2010 UM Dial Plan”.  The problem here is [...]

In this episode Matt Sims discussed his career at Concurrency, Inc. as a Unified Communications Architect, UCT Lead working with Microsoft Exchange Server,  Microsoft Lync Server, and Microsoft Business Communications Technologies. Matt Sims is the only Wisconsin-based professional who has [...]

Concurrency Experts Podcast - Matt Sims, Microsoft Certified Master - Interview [ 22:38 ] Play Now | Play in Popup | Download (201)

When it comes to global contact centers most organizations have great investments in their telephony infrastructure.  It’s not unheard of that organizations have spent millions of dollars in legacy PBX infrastructure, which just handles voice interactions.  Michael Greenlee and Jeremy [...]

Lync has become recognized as not only a great collaboration tool, but also a full-fledged PBX replacement.  This is becoming more realized as traditional contact center vendors are developing and implementing on the Lync platform. Zeacom’s Communication Center (ZCC) has [...]

When it comes to querying items from Active Directory dsquery is my best friend.  You need to have Active Directory Users and Computers installed to use it, but I usually run it from a Domain Controller, Exchange or Lync server [...]

As organizations are trying to reduce expenses, one of the things they look to is how to increase video conferencing into their day to day meeting activities.  With Lync 2013 there has been an enhancement called Gallery View.  With Gallery [...]