Digital Transformation

The use of cloud and other technologies in ways that change business operations, interactions and business models with profound impact for customers, partners, and employees.

The old model of IT (information technology) is being replaced with the new model of OT (operational technology) as organizations pursue Digital Transformation to adapt to competitive pressures and deliver on new expectations from customers, employees, and partners.

Digital technology and new platforms have been evolving at an accelerated pace over the last half decade. Therefore, as organizations begin to move business platforms, processes, and technologies forward, corporate leaders will face an endless list of initiatives to consider, prioritize, evaluate, validate, and execute on. The challenge is to ensure priorities are aligned wisely. Without a strategic direction, attempts at Digital Transformation can end up disjointed and ineffective—without any essential forward-movement. That’s not transformation. That’s just a bunch of IT projects.

Our clients rely on our broad perspective, decades of experience, and talented consultants to help guide them along their digital transformation journeys. There are five key areas to evaluate and prioritize before starting yours.

When reviewing a specific industry starting point for Digital Transformation, it is critical to examine trends, capabilities and directions as they impact the three key stake holders differently.

Customers

Where and what are their expectations? Are they leading or following providers? Are they adopting digital strategies themselves? Are they looking to partner and improve overall products and service levels? Are you aligned to customer needs and wants.

Partners

How can your partners help support your digital direction? Are they adopting digital strategies of their own? Are they pushing you to become more digital to help increase velocity and cut costs? Are they looking to flatten the value chain and further improve customer service levels?

Employees

Where are you employees in terms of digital expectations? This might be the most important consideration of all. By 2020, 50% of the workforce will be made up of Millennials, so attracting and keeping top talent might be the biggest driver of your Digital Transformation needs.