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Authors

Matt Smith

Matt Smith

Contributions by Matt Smith

Impact Urgency Matrix Defined!

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

Concurrency + ServiceNow = Success!!

Learn more about how you may achieve business transformation through your partnership with Concurrency and leveraging ServiceNow

Matt Smith by Matt Smith