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How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

Stephanie Siewert by Stephanie Siewert

Get Operations Underway in Your Organization's Smart Restart

As we delve deeper into Smart Restart, we welcomed Concurrency's Data Scientist Swami Venkatesh, PhD, with returning guests UX Architect Damon Sanchez and Technical Architect Anthony Escobedo, to talk about the crucial steps needed to launch operations and manage them effectively. Swami discusses data forecasting with supply & demand to take control of your inventory while Damon reaffirms the importance of empathetical language in bots and technology when employees seek answers to their questions about returning to the office. Anthony discusses low-code, no-code opportunities you can take advantage of by creating applications that automate otherwise manual processes to keep people safe and maintain a steady course of action. 

Stephanie Siewert by Stephanie Siewert

Creating a Cosmos DB for our Wildlife ID Project

This post is part of a series. If you want to work on creating your own Wildlife ID environment, start here! We will start by provisioning a Cosmos DB environment for our application. First, login to your Azure environment and navigate to Cosmos DB and create a new database. Then, progress in creating your Cosmos […]

Nathan Lasnoski by Nathan Lasnoski

An Architecture for Modern Cloud Education and Wildlife Identification

A few years ago I got an idea… there were birds on my bird feeder that I didn’t know the name of. There were some times of the year they showed up and others where they didn’t. I wanted to get a better understanding of why certain birds showed up at certain times, where the […]

Nathan Lasnoski by Nathan Lasnoski

Microsoft Dynamics Unified Interface – Transition Learnings

Over the past few months, we have helped many companies with their transition to the new Microsoft Dynamics Unified Interface. As we have been executing these transitions, I’ve discovered it is not always as straight forward as you might expect. Microsoft offers some out-of-the-box model-driven apps that can be utilized, however in my experience, creating a custom app and redesigning the navigation, forms and other areas within Dynamics really provides the best possible user experience tailored to a client’s business.

 

Nicole Williams by Nicole Williams

Beer 30: Product Development with Kyle Stevens

I had a great conversation with Kyle Stevens from Northwestern Mutual on Product Development. We talked about modern development, approach, jobs theory, and requirements.

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Your Employees

A conversation around Smart Restart and the impact on employees. We talk about Smart Restart testing with Power Apps, bots, and staffing considerations.

Nathan Lasnoski by Nathan Lasnoski