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Impact Urgency Matrix Defined!

The following Blog was written originally June 26, 2019 by Matthew Smith and has been updated June 21, 2022 by Nicholas Rustad. 

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

The 'Thor Effect': Harnessing Your Power

The ‘Thor Effect’ is a mystical experience full of Asgardian power and a result of the use of powerful hammer, called Mjolnir. This may be an accurate depiction of the ‘Thor Effect’ in the Marvel Cinematic Universe, but looks a bit different in the workplace. So let’s compare….

Elizabeth Fleming by Elizabeth Fleming

Consulting for Success

Consulting with clients to improve business outcomes or solve technical problems can be very rewarding work.  There are several traits required for a consultant to be successful when engaging with clients, here are the aspects that I tend to notice.

Nick Rustad by Nick Rustad

International Project Management Day

International Project Management Day is celebrated on the first Thursday of November to recognize all the individuals in the profession that help dreams and ideas become reality.

International Project Management honors the selfless people that are brave enough to make the tough calls, to have the radical candor conversations, and that constantly look to improve the ways that keep projects on track, within budget, and to the quality standards that their stakeholders expect.

Jaime Velez by Jaime Velez

We Got This!

Someone recently asked me what is it that I love the most about consulting.

My immediate response was to chuckle and then I said: “Who said I love consulting?”

But after reflecting a bit on that question I’ve come to realize that what I have is a Love-Hate relationship with consulting.

Let me tell you more.

Jaime Velez by Jaime Velez

The Great Realignment

Much has been written lately about a phenomenon being dubbed as the “Great Resignation”.

But how come no one is talking about the flip side of this coin? Why is no one shining the light on what this phenomenon really means as a whole?

 I’d argue that the so-called “Great Resignation” 2021 should truly be considered the “Great Realignment.

Jaime Velez by Jaime Velez

We Don’t Need Project Managers

According to the Project Management Institure (PMI) there will be a huge demand and talent gap for project managers by the year 2027. Digital transformation initiative is further driving up this demand. But organizations don't really need project managers. They need something else.

Jaime Velez by Jaime Velez

Pandemic Work Life Reflections One Year Later

I can’t believe it has been one year since we packed up our things and began to work remotely due to the strengthening of the global pandemic. That's right, just twelve short months ago we used to do strange things with friends and team members like shake hands, or give high fives, or eat lunch together without the fear of spreading illness. 

Lubna Quraishi by Lubna Quraishi