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Business Management


Consulting for Success

Consulting with clients to improve business outcomes or solve technical problems can be very rewarding work.  There are several traits required for a consultant to be successful when engaging with clients, here are the aspects that I tend to notice.

Nick Rustad by Nick Rustad

Smart Restart: Learnings

I did a webinar on learnings from the Smart Restart and how companies can look at their employees, operations, and customers to make the most of the opportunity.

Nathan Lasnoski by Nathan Lasnoski

Bots… am I working for you, or you working for me?

I hate self checkout lines. I’ve always thought of it as an excuse to turn the customer into an employee. Rather than pay for a great experience as I leave their store, they implement a system where I work to buy from their store. I can understand the inherent inefficiency that checkout creates, so certainly […]

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Operations

In this webinar I talked about how the Smart Restart is impacting the operations space, tied to data, analytics, and employee productivity.

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Your Customers

I did a webinar on Smart Restart engagement around customers and how businesses need to think about previously unmet needs.

Nathan Lasnoski by Nathan Lasnoski

Final Thoughts On Your Smart Restart

In the final session of our 3-part Smart Restart webinar series, Concurrency's Damon Sanchez, Anthony Escobedo, and Swami Venkatesh discuss creating empathetic, efficient and sustainable low-code/no-code applications. Understanding the needs of your customers and employees and executing thoughtful solutions will be critical to both your smart restart and long-term success. 

Stephanie Siewert by Stephanie Siewert

How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

Stephanie Siewert by Stephanie Siewert

Smart Restart: Your Employees

A conversation around Smart Restart and the impact on employees. We talk about Smart Restart testing with Power Apps, bots, and staffing considerations.

Nathan Lasnoski by Nathan Lasnoski

COVID Survival Kit: Leadership and Engagement

I had the opportunity to interview the CEO of the Milwaukee Tech Hub, talking about leadership in the response to COVID, the tech economy, skilling/re-skilling, and what employers need to know.

Nathan Lasnoski by Nathan Lasnoski