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Journey to teaching IT Project Management (Pt. 1)

As apart of my internship experience at Concurrency, I not only wanted to take what I’ve learned and apply it to my professional development but also extract valuable lessons to bring back to the University of Milwaukee, Wisconsin for when I give lectures about IT Project Management to college students.

Giamo Rivera by Giamo Rivera

Impact Urgency Matrix Defined!

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen

Driving Project Value with Program Management

According to a Project Management Institute 2018 report, only 58% of organizations understand the value of Project Management.  There may be a way to drive project value through Program Management.

Nick Rustad by Nick Rustad

Tenets of Modern IT Management - 10 Part Video Series

The transformation of IT organizations into competitive advantages of their businesses has driven the adoption of Modern IT Management tenants and we've produced a 10 part video series detailing them.  You'll find below the 10 part series which walks through each tenet.

Nathan Lasnoski by Nathan Lasnoski

Prioritizing Projects In Your Portfolio – Take Out The Emotion!

Far too many times, IT organizations struggle with finding a fair means to prioritize the projects they will invest in. These sometimes turn into near war zones where each business unit fights to get their pet projects into the mix. Company politics may divert funding to those business units with the most clout versus what may be truly best for the business. Managing the portfolio can be done more effectively with use of an agreed scoring system based on key criteria. Through this, decisions can be made based on facts and scores versus raw emotions and competing business agendas.

Randy Steinberg by Randy Steinberg

What’s In Your IT Portfolio?

Modern IT Management practices shift the focus from managing IT as a pile of assets, projects and technologies to managing IT by the services the business actually consumes. With this, IT is actually managed as a portfolio of investments in services that are being delivered.

Randy Steinberg by Randy Steinberg

IT is Undergoing a Fundamental Change and We're Not Looking

Without our realizing it, the primary role of IT as an engineering organization has been shifting to one of service integration. IT executives who don't understand this shift will face ever increasing challenges in meeting business needs at cost and availability levels acceptable to the business.

Randy Steinberg by Randy Steinberg