Expert Insights



ServiceNow Order Guides - Cascading Variables

The ServiceNow platform has so many features that it is helpful to revisit the oldies every now and then.  Join me for a quick rundown of Order Guides and specifically cascading variables!

John Hennen by John Hennen

Advanced Work Assignment Part 1


In this first post, I will give brief summary of advanced work assignment. After reading this first post, you will know why a customer may need Advanced work assignment.  You may be asking yourself “What is the Advanced Work Assignment?” “What are the Components of Advanced Work Assignment”?  “What is the process of Advanced work Assignments?”  Also, I will talk about setting up Advanced work assignment in my next blog.

Let us begin the learning journey around Advanced Work Assignment!!!

Tom Lu by Tom Lu

ServiceNow Shortcuts - Editor Macros

Editor Macros, found at “System Definition -> Syntax Editor Macros”, are code shortcuts that you can create in ServiceNow to automatically create code-blocks while in a script edito. For example, you can simply type vargr and hit the Tab key. This will create the code block for obtaining a GlideRecord.

Steve Seibold by Steve Seibold