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ServiceNow - Project Portfolio Management Series

Today I would like to kick of a series of posts on the most useful areas in the Project Portfolio Management with financials suite.  Since there are a multitude of different modules, workspaces, workbenches and reports, I would like to take you on a tour of the areas I’ve found most useful in the deployments we’ve been engaged on.

Bryan Schrippe by Bryan Schrippe

Impact Urgency Matrix Defined!

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

Making the Switch to the Agent Workspace in ServiceNow

Introduced in the Madrid release of ServiceNow, the Agent Workspace is a new single pane view for agents to respond to all task types, view the full context of the issue and get relevant recommendations.

Steve Seibold by Steve Seibold

ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen

ServiceNow Security – Social Engineering

Protecting your business practice, assets, and proprietary information will always be a never-ending battle. For every security patch that is released, there are operators reverse engineering different aspects of every platform looking for exploits.

Scott Poling by Scott Poling

ServiceNow Test Management: Accelerate the Management of Testing Processes

Are you looking to streamline your user acceptance testing experience? Look no further than ServiceNow's very own Test Management suite which features a simplified process for executing tests around software development. Furthermore, gain visibility into which test cases are passing versus which tests have defects, and sign off when you're ready for deployment!

Michael Dugan by Michael Dugan

Concurrency + ServiceNow = Success!!

Learn more about how you may achieve business transformation through your partnership with Concurrency and leveraging ServiceNow

Matt Smith by Matt Smith