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Working Together During a Pandemic to Drive Positive Organizational Change

We have all been changed by the effects of Covid-19, from our personal lives, family activities, and work routines.  All projects that propose to change an organization, from technical implementations, to process improvements require strong teamwork and smart Organizational Change Management (OCM) activities for success.  How has this pandemic changed teamwork within your organization?

Nick Rustad by Nick Rustad

Microsoft Dynamics 365 Wave 1 Search Updates

Over the years, I have been asked by many clients how to base an entity search on the view that the user is actively using, versus having the search be based on the quick find view setup by admins. Well, there is finally a way (with some limitations).

Nicole Williams by Nicole Williams

Tech Insights: Teams as a Platform

In this edition of Tech Insights, we talk about Teams as a Platform and how it changes the way people work with each other. Working together is more than just video conferencing. It’s working together to do something special.

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Learnings

I did a webinar on learnings from the Smart Restart and how companies can look at their employees, operations, and customers to make the most of the opportunity.

Nathan Lasnoski by Nathan Lasnoski

How to Leverage Microsoft Teams as a Platform

Concurrency CTO Nathan Lasnoski, UX Architect Damon Sanchez and Technical Architect Anthony Escobedo recently discussed how Microsoft Teams has differentiated itself from traditional video conferencing systems based on its ability to work as an all-in-one collaboration platform. Through a series of real-life examples, from UX Team asset organization, to the versatility of Power Apps incorporated into Teams, and the productivity and transparency of work team's boards, the team discusses why Microsoft Teams is a powerful collaboration platform for any organization. 

Stephanie Siewert by Stephanie Siewert

Bots… am I working for you, or you working for me?

I hate self checkout lines. I’ve always thought of it as an excuse to turn the customer into an employee. Rather than pay for a great experience as I leave their store, they implement a system where I work to buy from their store. I can understand the inherent inefficiency that checkout creates, so certainly […]

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Operations

In this webinar I talked about how the Smart Restart is impacting the operations space, tied to data, analytics, and employee productivity.

Nathan Lasnoski by Nathan Lasnoski

Smart Restart: Your Customers

I did a webinar on Smart Restart engagement around customers and how businesses need to think about previously unmet needs.

Nathan Lasnoski by Nathan Lasnoski

Final Thoughts On Your Smart Restart

In the final session of our 3-part Smart Restart webinar series, Concurrency's Damon Sanchez, Anthony Escobedo, and Swami Venkatesh discuss creating empathetic, efficient and sustainable low-code/no-code applications. Understanding the needs of your customers and employees and executing thoughtful solutions will be critical to both your smart restart and long-term success. 

Stephanie Siewert by Stephanie Siewert

How to Leverage Artifical Intelligence to Boost Customer Satisfaction

In the third installment of our Smart Restart series, Concurrency's Technical Architect Anthony Escobedo, UX Architect Damon Sanchez, and Data Scientist Swami Vanketesh, PhD, lay out solutions your organization can leverage to engage customers and boost satisfaction. From Natural Language Processing to the inspiration of geo-location and low-code/no-code solutions from Starbucks, gathering data and leveraging bots and other AI technologies can help safely execute your organization's processes and drive customer engagement in this new normal.

Stephanie Siewert by Stephanie Siewert