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ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen

Why HTTP is not suitable for IOT applications.

When developing modern web-applications, the most commonly used application layer protocol is HTTP. It is suitable for serving hypermedia resources in a request-response fashion over the internet. However, when it comes to the Internet of things(IOT), it tends to perform poorly mainly because it was designed to be a reliable but heavy-weight protocol for the world-wide-web. In this blog, I want to highlight the issues with HTTP with respect to IOT applications.

Siddharth Bhola by Siddharth Bhola

Azure Cost Management YouTube Channel

I’ve frequently talked about how cost management is a critical control to implementing effective Azure Governance. For more on that, check out this video. Microsoft just launched a new YouTube channel to promote usage and learning around Azure Cost Management. CHECK IT OUT! Nathan Lasnoski

Nathan Lasnoski by Nathan Lasnoski

Recommendations for Anyone Getting Started in Technology (or starting again)

I have the pleasure of talking with individuals entering the technology field.  There has never been a better time to have a career in technology and I’m happy to mentor or engage with anyone wanting to give it a shot.  I thought I’d put together my top tips into a list that will help anyone […]

Nathan Lasnoski by Nathan Lasnoski

Windows Virtual Desktop Host Management

Windows Virtual Desktop brings us a modern, cloud-centric way to deliver desktops and applications to end-users.  Although the service takes care of the overhead of managing RDS infrastructure roles (such as the connection broker and gateway), the host servers themselves still need to be managed and maintained.

Mitchell Grande by Mitchell Grande

Featured in Madison Business Journal on Modern Desktop

I was recently in the greater Madison Business Journal talking about Modern Desktop and its impact on end user computing.  I feel this shift is very important for businesses to understand and represents one of the most significant changes in the end user computing space in the last 20 years.  A few key points: Shifting […]

Nathan Lasnoski by Nathan Lasnoski

Business Journal Table of Experts – Security

I recently participated in the Milwaukee Business Journal’s “Table of Experts” on security topics.  I conveyed perspective on the changing nature of technology and how security continues to be relevant.  A few major points that I think are relevant are: Security is part of everything we do in the technology space. It’s not a department, […]

Nathan Lasnoski by Nathan Lasnoski

Diagnosing Slow Page Loads due to CRL Checks

Recently, a support ticket was opened for an issue where a couple of websites were slow to load after blocking outbound internet access from a VM.  The IP addresses of these websites were whitelisted, but the browser would hang for about 30 seconds before they'd load.  In the end, we found that the SSL certificate CRL check process was causing the hang.  Let's take a look at the diagnosis process and how we discovered the root cause.

Mitchell Grande by Mitchell Grande

Concurrency's CTO, Nathan Lasnoski, featured in InBusiness Madison

By now, most business leaders are familiar with some aspects of their organizations’ journey to the cloud. That includes CEOs, CFOs, and others who don’t live and breathe technical topics on an everyday basis.

These business leaders have probably already seen financial and operational benefits of moving software and servers to the cloud. That includes products in widespread use, such as Office 365, as well as enterprise software specific to a single organization.

Kim Claditis by Kim Claditis