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Impact Urgency Matrix Defined!

As part of the Incident Management process implementation within ServiceNow you need to define a Impact and Urgency Matrix to drive ticket prioritization.  Learn more about what a 3x3 or a 4x4 matrix could look like incorporating the concept of KISS.

Matt Smith by Matt Smith

Making the Switch to the Agent Workspace in ServiceNow

Introduced in the Madrid release of ServiceNow, the Agent Workspace is a new single pane view for agents to respond to all task types, view the full context of the issue and get relevant recommendations.

Steve Seibold by Steve Seibold

Passport Networking Program

The Passport Networking Program asks interns to develop several interview questions to learn more about the employees, the different roles within Concurrency, and more about the company in general. 

Megan Dehn by Megan Dehn

Creating a UI with Power BI

Highlights tips and tricks to maximize the built-in features of Power BI to create an appealing UI and group data inside dashboards.

Trevor Suarez by Trevor Suarez

Beer 30 interview on Milwaukee Tech with Adam Gabornitz

In this episode of #Beer30, I chat with @AdamGabornitz on #mketech and why Milwaukee is a great place for a technology career! @MarquetteU @MSOE @UWM This isn’t just relevant to Milwaukee though! If you love technology and love your city, you’re sure to find some good learnings here.

Nathan Lasnoski by Nathan Lasnoski

The Creation Process of the Cloud Economic Assessment

Recently I joined the Cloud Data center and Dev ops team here at Concurrency, and right away I, along with two other interns, were given the project of creating a MVP of a Cloud Economic Assessment (CEA).  This assessment is a virtual tool that will be used to help clients understand how feasible it is to move to Azure, helping them understand the cost and logistics of their applications.

Jasmin Cox by Jasmin Cox

MD-100 Training Links and Resources

The Microsoft MD-100 is a test for Deploying, Managing, Configuring, and Maintaining Windows devices. The purpose of this post is to consolidate relevant information to help others pass this test.

Jack Bumgarner by Jack Bumgarner

Concurrency Work Culture

 Concurrency demonstrates the importance of a healthy work environment where people can wake up and enjoy going to work.

Leon Harmon by Leon Harmon

ServiceNow CSM - Consumer and Consumer User Craziness!

Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

John Hennen by John Hennen