This is part 5 of a running series on how to pull together key service management activities to support executive business decision making. Part 1 provided an overview of a 5-Step approach for pulling together actions and data for executive decisions. Part 2 addressed how to identify company services. Part 3 looked at how to apply service discovery and mapping, or “bill of materials” that support each of those services. In Part 4, we saw how to translate all this into service costs and unit costs. Here in Part 5 we’ll take a look at what to do with the information gleaned in the first 4 parts to develop a target IT strategy.
by Randy Steinberg