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    ServiceNow CSM - Consumer and Consumer User Craziness!

    Leveraging Customer Service Management for Business-to-Consumer capabilities instead of (or as well as) Business-to-Business is a powerful way to expand the reach and capabilities of your customer service desk.  This post will review the Consumer user type in ServiceNow, and some gotchas to watch out for!

    John Hennen by John Hennen Jun 24, 2019

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