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Predicting Future Incident Counts - Use Regression Analysis!

Predict incident counts before they happen! This describes a powerful approach for forecasting what incident volumes may look like in the future. The approach is very effective at showing a business case that gets executives and management on board to fund improvement initiatives for better service. Presented here is a step by step Regression Analysis approach that uses past incident volumes to model future incident volumes using an actual scenario from a very large IT organization.

Randy Steinberg by Randy Steinberg

Metrics That Matter – A Model For IT Decision Making

Many IT organizations mistakenly start their IT metrics efforts by looking at their monitoring and reporting tools and then backing into the metrics that those tools provide. Improvement focus then becomes limited to the tool sets available versus what is really critical to success. We’ve also seen the monthly IT service reports or web portal that few look at. They are frequently ignored because the metrics in them have little meaning or significance for the audience viewing them. There is opportunity to provide value to IT leadership by giving them the visibility to make timely accurate decisions using a metrics model that supports decision making.

Randy Steinberg by Randy Steinberg

Power BI vs SSRS

A detailed description of the differences between Power BI and SSRS

Zed Dietrich by Zed Dietrich

Creating an Audit Report for User Logins in Dynamics CRM

If you’ve ever tried to create an audit report for Dynamics CRM, you may have noticed that you can’t create one with the Report Wizard. The Audit Summary Report in the Settings area gives you some information, provided you enable auditing for the correct entities. However, if you need detailed information on your report, or you wish to share this report to others in CRM, you quickly realize that your options are limited.

John Adali by John Adali

Fetch XML Previews in Visual Studio Reports for CRM

Having issues using Visual Studio to build reports for CRM? Does the Link-Entity in your fetch cause results to not populate? This could be related to your Query String, and a quick change can resolve this to let you fetch as many entities as you need.

Dan Fink by Dan Fink