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Service Management In The Executive Suite – Part 5

This is part 5 of a running series on how to pull together key service management activities to support executive business decision making. Part 1 provided an overview of a 5-Step approach for pulling together actions and data for executive decisions. Part 2 addressed how to identify company services. Part 3 looked at how to apply service discovery and mapping, or “bill of materials” that support each of those services. In Part 4, we saw how to translate all this into service costs and unit costs. Here in Part 5 we’ll take a look at what to do with the information gleaned in the first 4 parts to develop a target IT strategy.

Randy Steinberg by Randy Steinberg

IT Is Undergoing a Fundamental Management and Operational Change And We're Not Looking

Without our realizing it, the primary role of IT as an engineering organization has been shifting to one of service integration. The practice of understanding business requirements and designing, building and deploying IT solutions is giving way to integrating pieces, parts and services to meet those same business requirements. IT executives who don't understand this shift will face severe challenges in meeting business needs at cost and availability levels that are acceptable to the business.

Randy Steinberg by Randy Steinberg

Digital Transformation How-To Guide #7: Achieving Modern IT Management

In the prior post in this Digital Transformation series, we touched on a wide range of challenges that illustrate the essential need for IT to work in harmony with business operations across an organization. The question, then, in this ever-changing world is where do you start on the journey of achieving a truly modern approach to IT Management?

Today there are industry standards that are evolving as best practices to organize and define Modern IT structures. The graphic in this blog post defines the four core functions that define a Modern IT organization. Below the graphic are the functional definition and details that define and make up each of the core functions.

Bill Topel by Bill Topel

Modern IT Management Event

You're invited to the Modern IT Management Event — a business strategy event where our experts will provide real world examples and guidance on how to best enable your IT department to drive your business strategies.

Kim Claditis by Kim Claditis