Organizational Change Management

People, Process, and Technology are the cornerstones of all successful projects

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Overview

To ensure that the technology you want implemented is done successfully, you need to go through proper Organizational Change Management. Implementing your project with Organizational Change Management will help your team understand the big picture, why the tools exist in the first place, what the tool is facilitating, and how the business will be impacted. 
 
By embedding Organizational Chanage Management into your enegagment, you will ensure the new technology is implemented properly and realize the following benefits.

  • High user adoption
  • Increased productivity 
  • Ability to measure project success 
  • Maximixed ROI 

Proper Organizational Chanage Management consists of 4 components:

  • Understanding how the technology will impact business
  • Process and technology planning
  • Developing a communication plan
  • Creating a training plan

For each component of Organizational Change Management, there are key activities that need to be completed and resulting key deliverables to ensure the success of your project.

 

VIEW SAMPLE PLAYBOOK

 

Component Key Activities Key Deliverables

IMPACT
Assess Impact of Current State and Establish Future State Requirements for Targeted Improvement Areas

  • Identify stakeholders and schedule impact assessment workshops
  • Communication and collaboration process review workshops 
  • Identify any Key Targets
  • Current state process and technical solution discovery 
  • Review of technology functionality 
  • Inventory of key gaps and future desires
  • Completed review workshops

PROCESS
Process and Technology Planning for Future State

  • Prepare workflows, future state planning workshop materials and presentations
  • Identify gaps and areas for improvement within the client’s communication and collaboration environment
  • Current state technical solution discovery 
  • Create a technology map from current state tools/functions to future suggestions centered around the technology
  • Legacy system retirement strategy
  • Future state technical environment strategy
  • Organizational Change Management strategy that includes areas such as communication and training for end users to ensure successful adoption
  • Communication and collaboration current and future state definition
  • Technology functional requirements
  • Technology directed design

COMMUNICATION
Communications Roadmap

  • Develop the future state requirements for the technology
  • Facilitate and assist with technology specific communication plan
  • Communication plan aligned to roll-out
  • End user communication examples specific to the technology

TRAINING
Training and Transition Roadmap

  • Training plan and content development aligned to technology functionality
  • Training plan aligned to roll-out
  • Training materials specific to the technology

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