Why do experiences stir a positive or negative emotion? When do many ideas cohesively gel into a larger memory? How do our feelings mesh together into thoughts about our interactions and as customers or consumers, when do we personify a brand?
In this session I will walk the audience through understanding key concepts around a Customer's Experience and the synergy between a User's Experience and how both CX and UX working together can galvanize a Product and a Brand. We will talk about Brand Experiences BX and how to foster strategies around building BX, CX and UX platforms.
The content expressed in this session is applicable to any industry, and is the corner stone for creating great experiences.